How refunds, cancellations, and prepaid plan terms are handled.
Our Starter, Growth, and Enterprise plans are billed upfront for a fixed term (2, 3, or 6 months respectively). This upfront billing reflects the setup and strategy work completed at the start of every engagement.
If you cancel before any strategy, setup, or campaign work has begun, you're eligible for a full refund minus any payment processing fees already incurred.
Once work has begun — including audits, strategy development, campaign setup, or content production — fees for that term are non-refundable. This reflects that the majority of the effort and cost in any engagement happens in the first weeks, not spread evenly across the term.
You may cancel an ongoing engagement at any time by notifying us in writing. Cancellation stops future billing at the end of the current paid term, but does not entitle you to a refund for the unused portion of a prepaid term, since the plan is a fixed-price engagement rather than a pay-as-you-go service.
Refund and cancellation terms for custom engagements outside our published plans will be specified in the applicable proposal or agreement, which takes precedence over this general policy.
We ask that you contact us directly with any billing concerns before initiating a chargeback with your bank or card provider. Unauthorized chargebacks for work already delivered may result in suspension of services.
Email Contact@nextrixsolutionllc.com with your account details and the effective date you'd like to stop service. We'll confirm in writing within two business days.
We may update this policy from time to time. The version in effect at the time you sign up for a plan governs that engagement.
Questions about this policy can be sent to Contact@nextrixsolutionllc.com, or by mail at 1001 S Main St, Ste 500, Kalispell, MT 59901-1498.